CUSTOMER SERVICE EXECUTIVE

CUSTOMER SERVICE EXECUTIVE

Job Summary

This position will coordinate customer work orders and repair activity within the iMachines Service Centre and all work orders received from iMachines showrooms to ensure that the work order workflow is appropriate and efficient and in accordance with the Service Centre’s service levels in order to meet customer expectations and increase customer satisfaction.

Essential Job Duties

  • Collect data and submit report to the Management on daily basis on the status of work orders
  • Follow up with technicians on work orders and ensure completion in a timely manner
  • Coordinate client and technician schedules for work
  • Mediate client/technician conflicts and escalate to the Management more critical issues
  • Maintain relationships with prominent clients
  • Ensure customers are regularly informed of the status of their work orders

Qualifications

  • Degree in Business Administration or equivalent
  • Qualifications in IT would be an advantage
  • Worked in a similar position for at least 3 years
  • Proficiency with word processing and spreadsheet

Competencies

  • Strong work ethics, punctual, and dependable
  • Excellent customer service skills
  • Desire to achieve high levels of customer satisfaction
  • Multi-tasking and flexible
  • Sense of ownership of assigned tasks
  • Passion for conversation and persuasion
  • Strong interpersonal skills and team player
  • Effective written and verbal communication skills
  • Ability in problem solving ability and creative solutions
  • Extremely organized and have strong attention to details
  • Effective time management

Please send your CV to: hr@i-machines.com

Website: www.i-machines.com

For us to easily track your application, please write in the subject line:  CUSTOMER SERVICE EXECUTIVE – your name

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